Returns & cancellation.

Cancelling your subscription

Cancel anytime. There's a cancel button right inside your account dashboard — sign in, click it, you're done. If you'd rather have us handle it, email info@thefruitfulpost.com with the address the envelopes ship to and we'll close the loop within one business day.

Monthly plan. When you cancel, future months stop billing immediately. The current month's envelope (if it's already shipped or in production) still goes out — you don't lose anything you've paid for.

Prepaid plans (6 months / 12 months). You'll keep receiving envelopes for the full term you paid for. Cancellation just stops the auto-renewal at the end of the term. See "Refunds" below for partial-refund options on prepaid terms.

Refunds

Monthly plan. We don't issue refunds for months that have already shipped — you got the envelope, the art, the sticker, the community access. But cancellation stops all future charges.

The discount on prepaid terms reflects a mutual commitment — you lock in the lower per-month rate, and we plan our envelopes and print runs around real subscribers. For that reason, prepaid terms are non-refundable. You'll receive every envelope through the end of your term, and the auto-renewal stops cleanly without another charge if you've cancelled.

If your envelope is damaged or doesn't arrive

The post office is the post office. Every once in a while an envelope arrives torn, soaked, addressed to the wrong apartment, or never shows up at all. When that happens to you:

• Email info@thefruitfulpost.com within 30 days of the expected delivery date.
• Tell us your subscriber name and the month the envelope was for.
• If it's damaged, a quick photo helps us just see what happened.
• We'll ship a replacement envelope at no charge, usually within a week.

If we've run through that month's stock by the time we hear from you, we'll send the closest equivalent from the archive or extend your subscription by one month — your choice.

Gift subscriptions

Gifts are non-refundable to the gifter once the first envelope has shipped, but they're treated with the same care as any other subscription. If the recipient doesn't want to continue, they can write us at any time and we'll convert the unfulfilled months into:

• An account credit for the original gifter (good toward any future plan), or
• A donation of the remaining months to a Fruitful Post member who couldn't otherwise afford a subscription.

Gift recipients are never charged anything — when the gift term ends, we ask once if they'd like to subscribe themselves, and if not, we leave them alone. No silent auto-renewal.